Choice and control
You decide who supports you, when, and how. If a worker is not the right fit, say so — changing them is a normal request, not a complaint.
About us
Support that fits the person, not the roster
Soda Care is a Victorian disability and community support provider based in South Yarra. We work with NDIS participants across metropolitan Melbourne and regional Victoria — in their homes, in their communities and wherever they want to be.
Our story
Why we started Soda Care
Soda Care was built on a straightforward observation: most complaints about disability support are not about the quality of care people receive when a worker turns up. They are about workers who do not turn up, workers who change every fortnight, and coordinators who cannot be reached when something goes wrong.
So we designed the business around the three things that actually determine whether support works — consistency, matching and communication. We keep our participant-to-coordinator ratios deliberately low. We introduce workers before their first shift. And we treat a roster change as something to be agreed with you, not announced to you.
We are named for the idea that good support should lift you — a bit of fizz, not a flat week.
At a glance
| Head office | Ground Floor (C/O Commons) 11 Wilson Street, South Yarra VIC 3141 |
|---|---|
| Areas served | Metropolitan Melbourne and regional Victoria |
| Who we support | NDIS participants of all ages, plus privately funded clients |
| Plan types | NDIA-managed, plan-managed and self-managed |
| Phone | 0412 751 170 |
| info@sodacare.com.au |
Our values
Six things we will not compromise on
Dignity of risk
Growth means trying things. We support people to take considered risks and learn, rather than defaulting to whatever is easiest to supervise.
Consistency
The same small team wherever possible. Nobody should have to re-explain their routine, their history or their preferences every week.
Straight answers
Plain English about what a support costs, what your plan covers and what we cannot do. No jargon, no vague quotes, no surprises on the invoice.
Safety and safeguarding
Screened, trained, supervised workers and a complaints process that is easy to use and genuinely acted on.
Cultural safety
Interpreters, culturally and linguistically matched workers, and respect for the traditions and observances that matter in your home.
Who we work with
- People with intellectual disability and autism
- People with physical disability and mobility needs
- People living with acquired brain injury
- People with psychosocial disability and mental health conditions
- People with sensory disability, including vision and hearing loss
- People with degenerative and neurological conditions
- Older Australians seeking in-home and community support
- Families and carers needing planned or emergency respite
Our approach
How we build your supports
Every person we work with gets an individual support plan that starts from their NDIS goals and their own words about what a good week looks like. That plan sets out the practical detail — who supports you, at what times, doing what, and what to do if something changes.
We review it with you regularly and always ahead of a plan reassessment, so the evidence about what is working is ready when you need it.
Where you need supports we do not deliver ourselves — therapy, plan management, specialist equipment — we will say so and help you find someone good.
See what we deliverQuality & safeguarding
How we keep supports safe
Working in someone's home is a position of trust. These are the checks and systems behind every shift.
Before a worker starts
- NDIS Worker Screening Check (Victoria) clearance verified — no clearance, no shift
- NDIS Worker Orientation Module completed
- Working with Children Check where relevant
- Identity, work rights and qualification verification
- Reference checks with previous employers
- Induction covering the NDIS Code of Conduct, incident reporting and participant rights
While supports are running
- Documented support plans and risk assessments
- Shift notes reviewed by a coordinator
- Incident and near-miss reporting with follow-up actions
- Restrictive practice-free approach and positive behaviour support where authorised
- Regular supervision, training and refresher requirements
- An easy-to-use feedback and complaints process
You can always go outside Soda Care
If you are not satisfied with how we handle a concern, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544 or at ndiscommission.gov.au at any time. You do not need to tell us first, and we will never treat you differently for doing so.
Let's talk about what you need
A first conversation is free, takes about twenty minutes, and commits you to nothing.